Security Software Support Seen Passing $800 Million Mark

U.S. security software support services are expected to grow from $551 million in 2003 to $808 million in 2008, an IDC report released Monday says.


"Some organizations have not perceived support services as strategic and, therefore, don't understand the inherent value of quality support to the business and the customers," said Christine Tenneson, program manager of IDC's Software and Hardware Support Services research unit, in a statement.


The need for security software is growing to combat the growth of phishers, spammers, and hackers, IDC said.


IDC said most IT departments don't have the resources to operate and maintain security systems properly so they rely on the providers of the security systems to keep the systems up and running.


Tenneson said the organizations that best understand support view it as a competitive advantage that can bring them an edge with sustainable margins and profitability.

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